1. The minimum chargeable rental period is 24 hours. It means that if you rent a car for a few hours, you will be charged for a full day. For example, if you need a car from Monday morning to Tuesday afternoon, you will be charged for two full days.
2. If you want to extend your hire period, you must inform the rental agent in advance.
3. You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of car rental company. If the level of fuel is higher, you are not compensated for the difference.
4. If at drop off the car is too dirty to check condition before/after rent (including verification of scratches & dents), car wash is covered by customer.
5. Standard insurance does not cover damages to wheels, undercarriage, windscreen, and interior of the vehicle.
6. In case of an insured event, you must immediately notify the rental agent and receive an infringement notice, except as otherwise agreed with the agent. Failure to fulfil these conditions will cancel the insurance issued for the vehicle and make you fully responsible.
7. Rental cars are allowed to travel only on paved public roads.
8. Driving a rental car across the country borders is not allowed.
9. The contact phone number with the correct country code provided at the time of booking must be available throughout the car rental period and on the day before pick-up. We do not accept any service quality claims, if it was impossible to contact the renter by mobile phone or messengers (Viber / WhatsApp / Telegram).
10. It is the tenant’s responsibility to pay fines, fuel, parking fees and tolls.
11. Drivers must be at least 22 years old at the time of rental and no older than 65 years old. The minimum driving experience is 2 years. If you do not meet these requirements, the rental agent may refuse to provide a vehicle.
12. To hire a car, only a valid national driver’s license with a transliteration in Roman letters is required. If your driving license is only valid in its country of issuance, we strongly recommend you include an international driving permit with your documents and present it on request.
13. If a credit card is required to pay the deposit, it must be a nominative card and in the name of the main driver.
14. Only small pets may travel in rented cars and should be kept in their travel carriers at all times.